SmartMatch Insurance Agency

Welcome to your dedicated
Account Management Team

Meet the dedicated professionals who will be your partners in navigating Medicare. Each team member brings years of experience and a commitment to your success.

Dedicated Team

Your personal Account Manager and three dedicated Customer Success Agents who know you by name.

Personal Relationships

Build lasting relationships with professionals who understand your unique healthcare needs and preferences.

Faster Responses

No more waiting on hold or explaining your situation repeatedly. Your team is always ready to help.

Expert Guidance

Receive personalized advice and proactive support from Medicare specialists who know your history.

What To Expect From Your Team

From enrollment to ongoing support, your dedicated team is with you every step of the way.

1

Team Assignment

After enrollment, you're immediately assigned to your dedicated Account Management team. We will schedule a 3-month check-in to ensure you're properly utilizing your benefits.

2

Relationship Building

From our first interaction on, we take the time to understand your unique needs, preferences, and healthcare goals to provide personalized service. 

3

Ongoing Support

From plan changes to claims assistance, we provide proactive support and expert guidance whenever you need it. Basically — if you have a question, we're ready to find an answer.

What This Means For You

Plans may change, your needs certainly will — but when you match with your dedicated Account Management team, you'll receive value-based service for the rest of your Medicare journey.
  • Proactive outreach about plan changes and opportunities
  • Direct contact information for your team
  • Review your policy with your Account Manager as often as you need
  • Faster resolution of issues and questions
  • Personalized recommendations based on your history
  • Consistent service experience every time you call

When I have questions, who should I call first — my insurance provider, or my account management team at SmartMatch?

Call your account management team first! We're able to help you with any questions you may have, including breaking down your summary of benefits, helping you file or resolve claims, and giving you unbiased advice should issues arise. And, if you need to explore other plans, your best path is to contact your Account Management Team. If you switch directly with your insurance provider, you'll only be presented with plans they offer; your team at SmartMatch can compare thousands of plans from multiple carriers to help ensure you're making the right decision for your needs.

Basically, you'll develop a closer relationship with licensed agents that understand your health, financial and lifestyle needs. Because of this, you'll always know who to contact, and they'll be able to proactively reach out to you in case of any changes to your plan(s).

Absolutely not. As always, SmartMatch remains a no-cost service to all our customers. 

Glad you asked! First, please save the number on this page as a contact in your phone — this ensures that you'll always have it handy, and when we call you, you'll be aware of who we are. Second, if you're not receiving e-mails from SmartMatch, check your spam folder. You should be able to update those emails so they do not go to spam. This ensures we're able to send reminders about appointments, upcoming enrollment periods, and other important information.

Please give your account team a call at the number on this page if you need to reschedule your appointment!

SmartMatch Insurance Agency, LLC

Corporate Office:
120 W. 12th St.
Suite 1700
Kansas City, Missouri 64105

Business Hours:
Monday – Friday
7:30am – 5pm CT

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