Do not close this window, refresh this page or leave this page. Doing so will remove the Video Chat Icon.

If you accidentally leave this page or close the window, please re-click the link from your appointment email to rejoin.

Welcome, ! We can't wait to connect with you.

It's time for your Medicare video consultation with a licensed insurance agent at SmartConnect.

To start your video call, click the orange icon in the bottom right of your screen.

Don't see the orange icon? Please re-click the link from your appointment email, ensuring you're in the correct window of time for your consultation.

Having any issues connecting? Please call 1-833-919-4282 to get connected with an agent.

FAQs about Video Consultations

When it's time for your video consultation, you'll see an orange icon at the bottom of the page. Clicking that, will allow you to join your appointment.

If you don't see that icon, it may mean you are either too early for your appointment, or too late. If you're too early, refresh the screen and you should get the access you need. If you're too late, please give us a call at the number on this page and we can connect with you over the phone instead.

Absolutely not — if you're having issues with your device settings, or simply would rather be off-camera, that's completely fine.

Life happens, we get it. If you're too late for your appointment, please give us a call at the number on this page and we can conduct a phone consultation instead.

Yes — for compliance and regulatory reasons, all of our consultations (phone and video) have to be recorded. Please be assured that we adhere to the strictest data security protocols, and your information is confidential and private.